The products sold at bonvinibags.com (hereinafter referred to as the “Website”) are sold and produced by BONVINI BAGS, whose registered at C.C.I.A.A. di Ancona al n. REA 354686 del Registro delle Imprese, P. IVA 02629950425. BONVINI BAGS Customer Care department is available for all enquiries regarding orders, deliveries and, more generally, purchases:
email: info@bonvinibags.com
TERMS AND CONDITIONS
Acceptance of the General Conditions of Sale and conclusion of the contract
The contract stipulated between BONVINI BAGS and the Client (that is the party or individual who makes the purchase on the Website, not attributable to their commercial, business or professional activity) shall be concluded with the acceptance, including partial acceptance, of the order by BONVINI BAGS. Should the order not be accepted, BONVINI BAGS shall in any case provide prompt notification to the Client.
By placing an order through one of the available methods, according to the order form on the Website (hereinafter referred to as the “Order”), the Client confirms to having read all the information provided during the purchase process and confirms full acceptance of these General Conditions (hereinafter referred to as the “Conditions”).
These Conditions may be printed or saved on a durable medium, in accordance with the provisions of Article 12 of Italian Legislative Decree 70/2003 and Article 51 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014.
Purchase method
The only products offered for sale by BONVINI BAGS are those shown on bonvinibags.com website at the time of placing the Order, as they are described on the relevant information pages.
However, it shall be understood that the images accompanying the information regarding a product are shown for information purposes only and may not be wholly representative of the product’s features, possibly differing, for example, in colour and size (in some cases due to the browser and screen used to access the Website and view the images).
To place an Order, the Client must fully complete the relevant form on the Website and send it after carefully reading the Conditions as well as the features of the product and/or products that the Client intends to purchase. The Client shall also ask BONVINI BAGS, if desired, to send a tax invoice for the purchase, pursuant to Article 22 of Italian Presidential Decree no. 633/1972.
Correct Order receipt shall be confirmed by BONVINI BAGS by means of a reply via email sent to the email address indicated by the Client. The confirmation message shall include a summary of the purchase conditions, in accordance with applicable regulations, as well as the details provided by the Client on the Order, so that the Client may check the details and communicate any necessary corrections without delay.
RIGHT TO CANCEL AND WARRANTIES
Right to cancel
1. Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products.
2. In order to exercise the right to cancel, set out in the preceding Clause 5.1, the Client shall send notification to BONVINI BAGS within the time limits indicated to the following email address info@bonvinibags.com
3. In the event of cancellation, the Client shall return the products to BONVINI BAGS within 14 (fourteen) days of the cancellation to the following address: BONVINI BAGS via del Molinello 64/D, 60019 Senigallia (AN) – Italy.
4. The return for orders from Italy and EU countries will be paid by BONVINI BAGS. For returns from non-EU countries a shipping contribution cost of Euro 20 will be required and will be deducted from the amount to be repaid.
5. The goods must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there must be no signs of wear or dirt and in compliance with the following conditions:
the right to cancel may be applied to the purchased product as a whole; it is not in fact possible to return only part of the purchased product (for e.g., accessories, complementary items, etc.);
in order to cancel, the product must be complete and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories: labels, cards, tags, seals, etc.);
any customs duty, if applicable, arising from the return of the goods shall be borne exclusively by the Client.
6. Pursuant to art. 56, paragraph 2 of Italian Legislative Decree 21/14, BONVINI BAGS will refund Customers for the entire amount already paid within 14 (fourteen) days of the return being made. The amount paid will be sent back to the Customer using the same payment method used for the initial transaction, unless other agreements are made. In any case, the Customer will not bear any costs relating to the refund of returned goods with the exception of customs expenses, if applicable, which will be borne entirely by the Customer.
7. In any case, the Client shall forfeit the right to cancel should BONVINI BAGS discover any of the following:
that the returned product and/or its accessories, and/or its packaging are not intact; that the product is without its external package and or the original internal packaging; that the product is missing some of its integral parts and/or accessories (for e.g., fastenings, ties, buckles, etc.). Should the right to cancel be forfeited, BONVINI BAGS shall arrange to return the purchased product to the sender, debiting the price of the product to the latter, if already refunded.
Warranties
1. All products sold by BONVINI BAGS are covered by a warranty of 24 (twenty-four) months for any lack of conformity pursuant to Chapter III of Italian Legislative Decree 206/2005. To benefit from assistance under the warranty, the Client must retain the invoice or the payment receipt, along with the delivery note.
2. The warranty for lack of conformity shall be applicable provided that the product concerned has been used correctly, in accordance with its intended use and in compliance with the contents of the instructions for usage and laundering provided in and/or with the product.
3. Should BONVINI BAGS, for any reason, be unable to provide the Client with a product under the warranty (repaired or replaced), or should repair or replacement be excessively burdensome, due to the value of the product, BONVINI BAGS may proceed by applying an appropriate discount on the price paid, or by refunding the whole amount paid and terminating the contract.
4. Where the implementation of the warranty requires the product to be returned, it must be returned by the Client in its original packaging, complete in all its parts (including packaging and any documentation and accessories).